While it has been an issue for the past couple of years, we have been seeing an increase in a scam where someone claiming to be from “Windows” calls to inform you that your computer has a virus!
Bottom line: Microsoft (or “Windows” as they call it) will never contact you for reasons related to problems with your computer. In fact, the person calling does not have proof that you even have a PC in your home. He is banking on the probability that most people do.

The caller will try to convince you to allow them to remote into your computer to assist you with the so called virus. Once the support person is in, they actually plan the virus without your knowing and offer to remove it for a fee.

As a general rule, never allow anyone who solicits you access to your computer!